Frequently asked questions

We’ve collated a few answers to frequently asked questions.

Our Smile Boxes

What’s inside a Smile Box?

We’ve got six different varieties of Smile Box, each with different yummy treats, a top notch gift card and a whole bunch of pretty awesome optional extras. All wrapped up in a cute wee box with a ribbon and tags.

Click on our Smile Boxes to learn more about what’s inside each one!

I’m keen to make a bulk order of Smile Boxes. How can I do this?

Not a problemo! Simply get in touch with us with details of what you’re wanting and we’ll get back to you ASAP!

Will you be bringing out new varieties of Smile Box?

For sure! We’re always looking at expanding our product range. If you’ve got some great ideas for future Smile Boxes we’d love to hear from you!

I want to order a Smile Box for someone with special dietary requirements / allergies. Which ones would be suitable?

Get in touch with us with details of their requirements / allergies and we’ll see what we can do. Some of the treats in our Smile Boxes are gluten & dairy free, so we should be able to send something in most cases!

I’m a business and keen to send Smile Boxes regularly to clients/customers/employees. Can I do this?

Sure can! We’ve got some very happy businesses using Smile Box for gift sending purposes. We can even brand and tailor a Smile Box for your specific needs. Get in touch and let’s chat!

Delivery

How much is delivery?

All Smile Boxes include FREE courier delivery to ANYWHERE in New Zealand.

How long does delivery take?

All orders made by 1pm will have same day dispatch. From then delivery normally takes between 1-3 business days, depending on location. Although we’d love to guarantee a delivery date, we rely on our awesome courier supplier (CourierPost) to get our boxes delivered around NZ in a speedy fashion.

You’ll always know where your Smile Box is – we email the tracking code directly to you once shipped.

If you’re wanting a box for a specific date in the future, we recommend choosing to specify an open date when ordering. We’ll add a tag to the outside of the box requesting the recipient not to open it until your specified date.

Do you deliver overseas?

Not yet! We’re putting all our effort into making Smile Box as awesome as it can be within New Zealand for now. But watch this space — we’ll let everyone know when we begin to deliver outside of our shores.

Gift Vouchers

When ordering a Smile Box you will be given the option to include a gift voucher – a great way to add a little bit more oomph to your gift! If you choose to add one you will then be able to choose the value (between $20 – $200) of the voucher.

What gift vouchers can I choose from?

We currently offer the choice of the below gift vouchers (loaded with an amount of your choice between $20 and $200):

  • Restaurant gift voucher – can be used at over 500 restaurants, cafes and bars around New Zealand. See http://dinefind.co.nz/ for a list of participating outlets (ensure the ‘Restaurant Gift Card’ option is selected in your search)
  • Movie gift voucher – can be used at over 50 theatres around New Zealand. See https://www.giftstation.co.nz/movie.html for a list of participating theatres
  • Mitre 10
  • The Warehouse
  • Warehouse Stationery
  • Torpedo 7
  • Bivouac Outdoor
  • Kathmandu
  • Stirling Sports
  • Paper Plus
  • Farmers
  • Repco
  • Noel Leeming
  • Smiths City