Frequently asked questions


We’ve got many varieties of Smile Box, each with different yummy treats, a top notch gift card and a whole bunch of pretty awesome optional extras. All wrapped up in a cute wee box with a ribbon and tags.

Click on our Smile Boxes to learn more about what’s inside each one!

Not a problem! Simply get in touchwith us with details of what you’re wanting and we’ll get back to you as soon as we can!

For sure! We’re always looking at expanding our product range. If you’ve got some great ideas for future Smile Boxes we’d love to hear from you!

Get in touch with us with details of their requirements / allergies and we’ll see what we can do. Some of the treats in our Smile Boxes are gluten & dairy free, so we should be able to send something in most cases!

Sure can! We’ve got some very happy businesses using Smile Box for gift sending purposes. We can even brand and tailor a Smile Box for your specific needs. See our Corporate page for more info.


For full information on delivery, please view our Delivery info page.

Gift vouchers

If sending within New Zealand, you will be offered an option of adding a gift voucher to your Smile Box.

This is a great way to add a little bit more oomph to your gift! If you choose to add one you will then be able to choose the value (between $20 – $200) of the voucher.

We currently offer the choice of the below gift vouchers (loaded with an amount of your choice between $20 and $200):

- Restaurant gift voucher – can be used at over 500 restaurants, cafes and bars around New Zealand. See here for a list of participating outlets (ensure the ‘Restaurant Gift Card’ option is selected in your search)

- Movie gift voucher – can be used at over 50 theatres around New Zealand. See here for a list of participating theatres

- Mitre 10

- The Warehouse

- Warehouse Stationery

- Torpedo 7

- Bivouac Outdoor

- Kathmandu

- Stirling Sports

- Paper Plus

- Farmers

- Repco

- Noel Leeming

- Smiths City

Any other questions? Feel free to get in touch!